Control Panel / Tablet - Q&A
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      How to Check if the issue is either with the Player, Internet or Cables

      If you're troubleshooting an issue and want to check if it's related to the Player, Internet, or Cables, follow these steps:

      (Image of Brightsign unit bellow for reference)

      1. Test the Ethernet Connection: 

        • Plug the Ethernet cable from the BrightSign directly into a laptop to verify if there's an active internet connection.
        • Make sure the laptop Wi-Fi is off so the laptop receives internet solely through the Ethernet cable.
        • If there’s an internet connection on the laptop, replug the cable into the player and reboot the Brightsign unit.
          Brightsign

      1. Check Network Components:

        • If there’s no connection, check other components such as the Ethernet switch or router for potential issues.

        If the Laptop receives internet after connecting to the cable, and the player has been rebooted but still isn't working, the problem might be with the player itself. In this case, the Brightsign player may need to be replaced.
         
        Watch this video for extra assistance: