Control Panel / Tablet - Q&A
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      How to Resolve a Frozen or Unresponsive Control Panel

      This issue could be due to a problem with the USB cable connecting the Control Panel to the Master Player. Ensure that the ProDVX Master Player and the control panel are connected using the provided USB cable.

      It could also be related to an unstable or poor internet connection. Here’s how to address it:

      1. Check Connections:

        • Verify that the USB cable is securely connected between the ProDVX Master Player and the control panel.

      2. Reboot the Device:

        • Reboot the Control Panel: Power off the control panel, wait for a few seconds, and then power it back on.

      1. Verify Internet Connection:

        • Check Network Status: Ensure that your network is functioning properly and that other devices connected to the same network are working.
        • Restart Network Equipment: Power off your router and any network switches, wait a few seconds, and then power them back on.
        • Test Network Connection: Use a laptop or other device to verify that the internet connection is working.

      2. Check Network Cables:

        • Ensure Proper Connection: Make sure that all network cables are securely connected and that there are no loose connections.

      3. Verify Functionality:

        • After rebooting and checking connections, see if the control panel responds to touch. If the issue persists, consult the user manual or support for further troubleshooting.

      If the control panel still does not respond to commands, it could be because you are not logged into the correct player location. Someone might have logged into the control environment of another player at the same location.

      Steps to Resolve:

      1. Log Out and Log Back In:
        • On the tablet, click the upper-left tab to open the menu.
        • Tap the version number at the bottom right several times until prompted to log out.
        • Log back in and select the correct player from the list.

      By following these steps, you can ensure that you are interacting with the correct player environment.

      If the issue persists, please send us an email at support@funxtion.com. We’re happy to help!