Zones / TV screens
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      What should I do if a zone goes black during a workout?

       

      What should I do if a zone goes black during a workout?


      This could be due to an unstable internet connection. Check the connection by plugging the Ethernet cable into a laptop to see if there's a live connection. If there is, replug the cable and reboot the Brightsign unit. If not, check other components like the Ethernet switch or router.

      Here are the steps broken down to check the internet connection:

      1. Test the Ethernet Connection:

        • Plug the Ethernet cable directly into a laptop to verify if there's an active internet connection.
        • Make sure the laptop Wi-Fi is off so the laptop receives internet solely through the Ethernet cable.
        • If there’s an internet connection on the laptop, replug the cable into the player and reboot the Brightsign unit.

      2. Check Network Components:

        • If there’s no connection, check other components such as the Ethernet switch or router for potential issues.

        If the Laptop receives internet after connecting to the cable, and the player has been rebooted but still isn't working, the problem might be with the player itself. In this case, the Brightsign player may need to be replaced.