Content & Scheduling Troubleshooting Guide

Content & Scheduling Troubleshooting Guide

Content Is Not Showing or Appears in the Wrong Place

Use this article when a workout, virtual class or content item is not visible on the player, appears in the wrong location, or does not start at the expected time.

Most visibility issues are caused by one of these settings:

  • the content is not active

  • the content is assigned to the wrong location

  • the content is assigned to the wrong player

  • the schedule is incorrect or expired

1. Content is not showing

Check this first

Before making changes, check the following:

  • the content is set to Active

  • the content is assigned to the correct location

  • the content is assigned to the correct player, if player-level assignment is used

How to fix it

  1. Log in to Funxtion Interactive.

  2. Find the missing workout, virtual class or content item.

  3. Check whether the content is set to Active.

  4. Open the assignment settings.

  5. Select the correct location or player.

  6. Save the changes.

  7. Check the player again after it has refreshed.

2. Content is still visible after removing it

If content is still visible after it has been removed, it may still be assigned somewhere else.

How to fix it

  1. Confirm that the content has been deleted or is no longer active in the Funxtion CMS.

  2. Save any changes.

  3. Allow the player time to refresh.

  4. Reload the FXGYM Multiscreen control tablet, if used.

  5. Restart the affected player if the content remains visible.

If standard Funxtion workouts are still visible, check whether they are still assigned through a location, player or content package.

3. Scheduled Content Issues

Use this section when content is visible but does not start, starts at the wrong time or starts on the wrong player.

3.1 Scheduled content does not start

Before changing the schedule, check that:

  • The schedule was saved

  • The content is active

  • The correct tab is selected: Virtual Classes or Workouts

  • The correct player and content are selected

  • The start date and start time are correct

  • The frequency is correct

  • The schedule has not expired

  • The interval is longer than the content duration, if interval scheduling is used

How to fix it

  1. Go to Schedule in Funxtion Interactive.

  2. Select Virtual Classes or Workouts.

  3. Open the existing schedule or select Add schedule.

  4. Check the selected player and content.

  5. Check the frequency, start date and start time.

  6. Check the end date, if used.

  7. Save the schedule.

  8. Check the player again after it has refreshed.

Frequency options

  • Play once: Content starts one time.

  • Daily, weekly or monthly: Content repeats on a regular schedule.

  • Interval: Content repeats automatically after a selected amount of time.

When using an interval, set it slightly longer than the total content duration.

3.2 Scheduled content starts at the wrong time

  1. Open the schedule.

  2. Check the start time.

  3. Check the selected days or frequency.

  4. Check the start date.

  5. Check the end date, if used.

  6. Confirm that you are editing the correct schedule.

  7. Save the changes.

Start times are shown in 24-hour format.

3.3 Scheduled content starts on the wrong player

This is especially important for locations with multiple players or an FXGYM Multiscreen setup.

  1. Open the schedule.

  2. Check the selected location.

  3. Check the selected player.

  4. Select the correct player.

  5. Save the schedule.

  6. Test again after the player has refreshed.

4. Final check

If scheduled content still does not work correctly, check that:

  • The content is active

  • The schedule was saved

  • The correct player and content are selected

  • The start date and start time are correct

  • The frequency is correct

  • The schedule has not expired

  • The player has refreshed