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Support Center

In-Gym Support

In-Gym Support

Here you can find answers to any questions related to your hardware and learn how to use our Funxtion Interactive platform

Control Panel / Tablet - Q&A

How to Resolve a Frozen or Unresponsive Control Panel

Why does my tablet display 00:00:00 when attempting to start a virtual class?

Why is my tablet showing incorrect content?

What should I do if the control panel timer counts down, but the screens do not react?

How to fix control panel that shows ‘Webpage Not Available’?

I created a workout in Funxtion Interactive but I can’t see it on the control panel.

How to Fix Content Not Displaying on Control Panel (Workouts, Monthly Workouts, Virtual Classes, Timers)

How to log out of the Virtual Player

How to Check if the issue is either with the Player, Internet or Cables

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Zones / TV screens

Zone Screen Error Message: ‘Please Insert Storage Device for Recovery

How do I fix zones that are out of sync?

What should I do if a zone goes black during a workout?

I used an Ethernet splitter, but it's not working. What should I do?

What should I do if the screen shows a loading circle on a black background?

How to Fix Screen Flickering During Exercises

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Sound / Music

What should I do if no sound comes from the TV?

How does sound work with the Virtual Player?

How to Set Up Sound/Audio

How do I fix sound coming out through only one screen?

How to Fix No Sound from Uploaded Music in Workouts

Why can't I hear the sound for the virtual class I started?

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Funxtion Interactive (platform)

How to Create - New Workout

How to Create - New MSS

How to Schedule Workout

How to Schedule a Virtual Class

How to duplicate a warming up/cooling down

How to Delete a Workout

How to Create a New Warm-Up/Cool-Down

How do I get specific workouts or virtual classes to show on the home screen (front page)?

How to edit a workout

How to edit, duplicate or delete a New Warm-Up/Cool-Down

How to Add Workout’s Cover image

How to Add a New User

How to Edit a Users Account

How to attach the user to location(s)

How to set up a screensaver for your Virtual Player or MultiScreen Solution

Forgot Your Funxtion Interactive Credentials? Here's How to Get Them Back

How to Reset Your Funxtion Interactive Password

Can I use AMRAP or RFT in the MSS workout builder?

How to set up a video screensaver for the Virtual Player or Multi-Screen Solution

How to use Timers Feature

How to Replace the Control Panel

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